Preferences Only necessary Accept all
Erforderliche Felder sind mit einem Sternchen markiert.*
{"xsrfToken":"23347f6c996c3225a79982782daa23b49ea93106_lout","branding":{"id":"42","key":"ed","name":"Edeka","portalBaseUrl":"/servicedesk/customer/portal/42","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/42/13","theme":{"headerBGColor":"#0178c1","headerLinkColor":"#ffffff","headerLinkHoverColor":"#063b5c","headerLinkHoverBGColor":"#063b5c","headerBadgeColor":"#063b5c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1ff8d2ce-b215-4e78-b869-fc6992e36092/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNGRjOThiOC05YmVkLTRhNjQtYmVjOS03N2M5YTQ4YWE1Y2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFmZjhkMmNlLWIyMTUtNGU3OC1iODY5LWZjNjk5MmUzNjA5MiI6WyJyZWFkIl19LCJleHAiOjE3NzgyNTM3OTQsIm5iZiI6MTc3ODI1MzE5NH0.AgvEhbF0aMyff_5UM-KPWKnCH0AWb3y3BFONTu6X2X8&client=f4dc98b8-9bed-4a64-bec9-77c9a48aa5cd&mode=fit","logoId":"1ff8d2ce-b215-4e78-b869-fc6992e36092","isLogoAvailable":true,"helpCenterTitle":"Willkommen beim Online Support der Communisystems Gruppe","sharedPortalName":"Hilfe","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim Online Support der Communisystems Gruppe","sharedPortalName":"Hilfe","localeDisplayName":"Deutsch (Deutschland)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#233145","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"42","key":"ed","projectId":10042,"serviceDeskId":42,"name":"Edeka","description":"<p>Willkommen! Sie können über die bereitgestellten Optionen eine Anfrage für Edeka erstellen.</p>","portalBaseUrl":"/servicedesk/customer/portal/42","reqTypes":[{"id":"599","name":"Einrichtungshilfe","descriptionHtml":"","callToAction":"Einrichtungshilfe","introHtml":"","icon":10472,"iconUrl":"https://communidesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[209],"key":""},{"id":"601","name":"Informationsanfrage","descriptionHtml":"","callToAction":"Informationsanfrage","introHtml":"","icon":10535,"iconUrl":"https://communidesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[209],"key":""},{"id":"605","name":"Konfigurationsänderung Netzwerk","descriptionHtml":"","callToAction":"Konfigurationsänderung Netzwerk","introHtml":"","icon":10520,"iconUrl":"https://communidesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[209],"key":""},{"id":"614","name":"Konfigurationsänderung Telefonie","descriptionHtml":"","callToAction":"Konfigurationsänderung Telefonie","introHtml":"","icon":10548,"iconUrl":"https://communidesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","groups":[209],"key":""},{"id":"611","name":"Sonstige","descriptionHtml":"","callToAction":"Sonstige","introHtml":"","icon":10466,"iconUrl":"https://communidesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[209],"key":""},{"id":"610","name":"Störung Internet","descriptionHtml":"","callToAction":"Störung Internet","introHtml":"","icon":10487,"iconUrl":"https://communidesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[212],"key":""},{"id":"609","name":"Störung Router","descriptionHtml":"","callToAction":"Störung Router","introHtml":"","icon":10477,"iconUrl":"https://communidesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[212],"key":""},{"id":"643","name":"Störung Sonstige","descriptionHtml":"","callToAction":"Störung Sonstige","introHtml":"","icon":10508,"iconUrl":"https://communidesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[212],"key":""},{"id":"607","name":"Störung Telefonie","descriptionHtml":"","callToAction":"Störung Telefonie","introHtml":"","icon":10531,"iconUrl":"https://communidesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[212],"key":""},{"id":"608","name":"Störung WLAN","descriptionHtml":"","callToAction":"Störung WLAN","introHtml":"","icon":10474,"iconUrl":"https://communidesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[212],"key":""},{"id":"616","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>für alle unqualifizierte Anfragen aus E-Mail</p>","icon":10536,"iconUrl":"https://communidesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""}],"reqGroups":[{"id":212,"name":"Entstörung"},{"id":209,"name":"Änderung/Konfiguration"}],"orderMapping":{"212":[643,607,608,609,610],"209":[599,601,605,611,614]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":42,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ED","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNGRjOThiOC05YmVkLTRhNjQtYmVjOS03N2M5YTQ4YWE1Y2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMjQxNTUzNzA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc3ODI1NDM5NCwibmJmIjoxNzc4MjUzMTk0LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.kuE3CMQUQOWG4VBcf7luB_8Owg7go1qULJOt3DWXWO8","targetCollection":"upload-user-collection--1241553706","endpointUrl":"https://api.media.atlassian.com","clientId":"f4dc98b8-9bed-4a64-bec9-77c9a48aa5cd","tokenDurationInMins":20}},"reqCreate":{"id":601,"projectId":10042,"issueType":{"id":"10028","name":"Install, Move, Add, Change (IMAC)"},"form":{"name":"Informationsanfrage","descriptionHtml":"","callToAction":"Informationsanfrage","intro":"","instructions":"","icon":10535,"iconUrl":"https://communidesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10093","fieldConfigId":"10190","label":"Telefon-/Handynummer","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10097","fieldConfigId":"10202","label":"Gruppe","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10216"],"values":[{"value":"10207","label":"1st Level","selected":true,"children":[]},{"value":"10332","label":"Client Allgemein","selected":false,"children":[]},{"value":"10214","label":"Client - MDM Intune","selected":false,"children":[]},{"value":"10547","label":"Client - MDM Sophos","selected":false,"children":[]},{"value":"10645","label":"Winterberg - Drittdienstleister","selected":false,"children":[]},{"value":"10210","label":"MS Office","selected":false,"children":[]},{"value":"10211","label":"MS Server","selected":false,"children":[]},{"value":"10208","label":"Netzwerk Allgemein","selected":false,"children":[]},{"value":"10548","label":"Netzwerk - Lancom / R&S","selected":false,"children":[]},{"value":"10549","label":"Netzwerk - Firewall","selected":false,"children":[]},{"value":"10209","label":"Security - Allgemein","selected":false,"children":[]},{"value":"10550","label":"Security - Macmon","selected":false,"children":[]},{"value":"10551","label":"Security - Incident Response","selected":false,"children":[]},{"value":"10215","label":"App - PDS","selected":false,"children":[]},{"value":"10513","label":"App – KIS","selected":false,"children":[]},{"value":"10333","label":"App - Docuware","selected":false,"children":[]},{"value":"10212","label":"Voice Unify","selected":false,"children":[]},{"value":"10213","label":"Voice NFON","selected":false,"children":[]},{"value":"10479","label":"Avaya","selected":false,"children":[]},{"value":"10216","label":"Edeka","selected":false,"children":[]},{"value":"10217","label":"Clearing","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Thema","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10092","fieldConfigId":"10193","label":"Servicevertrag","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10189","label":"Ja","selected":false,"children":[]},{"value":"10190","label":"Nein","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/42/create/601","requestValidateBaseUrl":"/servicedesk/customer/portal/42/validate/601","calendarParams":{"firstDay":1,"date":"2026-05-08T17:13:14+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%m %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNGRjOThiOC05YmVkLTRhNjQtYmVjOS03N2M5YTQ4YWE1Y2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMjQxNTUzNzA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc3ODI1NDM5NCwibmJmIjoxNzc4MjUzMTk0LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.kuE3CMQUQOWG4VBcf7luB_8Owg7go1qULJOt3DWXWO8","targetCollection":"upload-user-collection--1241553706","endpointUrl":"https://api.media.atlassian.com","clientId":"f4dc98b8-9bed-4a64-bec9-77c9a48aa5cd","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=communidesk","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"23347f6c996c3225a79982782daa23b49ea93106_lout","baseUrl":"https://communidesk.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://communidesk.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"f4dc98b8-9bed-4a64-bec9-77c9a48aa5cd","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"ceb248831e794c99a97ab33618c3ebb4","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://communidesk.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}